Terms and Conditions

ABOUT US

This website is owned and operated by Arcane Bespoke Ltd trading as Arcane Bespoke.  Our operational address is 45 Cherry Tree Grove, Sevenoaks, Kent, TN15 6YG, United Kingdom.

Our VAT Registration Number is GB244512330 and our Company Number is 09731350

HOW TO ORDER

To place an order with us please visit our website shop. If you’d like to chat your order requirements through in more detail, have higher volume units in mind or different bespoke options to discuss, then please contact us by emailing info@arcanebespoke.com

We accept most major credit and debit cards as well as Paypal.

All correspondence will be in English.

DELIVERY

We deliver all items via Royal Mail unless otherwise stated.  

We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using a postcode finder before ordering.

We’re unable to guarantee delivery dates for Royal Mail services as it’s outside of our control. 

If you want to cancel your order please be quick, as due to the nature of custom printed merchandise, all orders need to be cancelled be production begins.  To cancel an order please email us at info@arcanebespoke.com.  This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.

BESPOKE ORDERS

Any amounts taken for bespoke orders are non refundable, once the product process has begun to take place of your bespoke items.

PROMOTIONAL ITEMS AND FREE GIFTS

Any promotional items and free gifts are classed as 'good will gestures' from Arcane Bespoke. These offers/items are subject to availability and will not be replaced or refunded by Arcane Bespoke.

OUR COPYRIGHT AND TRADEMARKS

Arcane Bespoke does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.

The copyright in www.arcanebespoke.com and the content of all the software, website and pages relating to the www.arcanebespoke.com web site is owned by, or licensed to Arcane Bespoke, unless otherwise specified and may not be used, copied or altered without our express consent.

Copyright extends to the design, look and feel of www.arcanebespoke.com, all photography and any marketing materials.

Arcane Bespoke, www.arcanebespoke.com and our logos are trade names or trade marks of Arcane Bespoke and may not be used by anyone else without our express permission.

YOUR BRANDED MATERIAL, COPYRIGHT AND TRADEMARKS

Arcane Bespoke does have any right or interest in copyright or intellectual property rights with regards to your company branding and trade marks used to create any of your bespoke printed merchandise via the Arcane Bespoke services.

Arcane Bespoke only reserves the right to showcase your brand material within our website pages at www.arcanebespoke.com to showcase our previous work with your brand in a case study and/or trusted brand capacity.  We may also use your brand in the same manner throughout our social media channels to again showcase your branded material as a successful previous project partner of Arcane Bespoke.

All copyright for your bespoke printed merchandise is owned by you or the original creator.  Upon approving Arcane Bespoke to carry out bespoke printed merchandise projects for your branding and/or design copyright material, you give Arcane Bespoke express consent to create these projects with said branding to fulfil your specific order requirements at said time of ordering.  Unless otherwise specified or stated by you, Arcane Bespoke cannot copy or alter any of your branded material without your express consent.

Arcane Bespoke, does not approve the use of your branded material to anyone else without your express permission and will not pass over any branded material or disclosed information without your express consent.

COMPLAINTS

If you’re unhappy with any of our items, please send them back to us via a tracked delivery method.  Please do so asap after the original delivery and ensure you have read in detail our full returns, refunds and exchanges policy before sending anything back.

Please make complaints by emailing info@arcanebespoke.com

Our address for returns is:

Arcane Bespoke Returns, 45 Cherry Tree Grove, Knatts Valley, Sevenoaks, Kent, TN15 6YG, United Kingdom.

Please see our full terms and conditions page that refers to all return, refund and exchange policies.

KLARNA PAYMENTS

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [30] days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly installments according to the conditions stated in the checkout. The installment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.

The payment methods Pay in [30] days and Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.